Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How long will it take to receive my handcrafted ring?
Since each piece is made to order by our artisans, lead times typically range from 4 to 8 weeks depending on the complexity of the design and current order volume.
Do you offer international shipping?
Yes, we ship our unique designs worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I customize a design or provide my own materials?
Absolutely. We specialize in custom creations and can often incorporate sentimental materials like wood or stone provided by the customer. Please contact our design team to start your custom project.
What is your return and exchange policy?
Because our items are custom-made to your specific specifications, we offer a limited return policy. We provide a 14-day window for exchanges or resizing, subject to a restocking fee for certain materials.
How do I ensure I order the correct ring size?
We highly recommend being sized by a professional jeweler or using our physical ring sizing kit before ordering, as unique materials like wood and antler cannot always be resized using traditional methods.
What kind of warranty do you provide on your jewelry?
Every Staghead Designs piece comes with a limited lifetime warranty that covers manufacturing defects. We also offer affordable protection plans for accidental damage and routine maintenance.